If you think our scanner has detected a clean file by mistake please send us the files. Note that suspicious files and false positives need to be sent separately. Before sending us the file, please make sure that the latest version of our scanner still detects the file.
If you think our scanner has NOT detected a malicious file by please send us the files. Before sending us the file, please make sure that the latest version of our scanner still doesn’t already detect the file.
Alternatively you can send files via email using the following email address: [email protected] for false negatives and suspicious files as well as for false positives.
Please make sure that you compress the files using a packer such as 7-Zip or WinRAR.
Since some email gateways are equipped with antivirus software, you should also give the file(s) a password to prevent them from being unpacked inadvertently.
Please make sure that you’re using the password “infected" (without quotes).
Please do not submit spam emails to our analysis system. Spam is advertisement which does not contain any malicious content.
We use Avira SDK to detect malware. You can submit false positive and false negative directly to Avira by following this link: https://www.avira.com/en/analysis/submit